Returning your items

>>To help us quickly process your refund, please click HERE to use our returns form
14 day money back guarantee.
If for any reason you are not satisfied with a product purchased via our Online Catalogue, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom
The following terms and conditions will apply:

1/ Machines
Sewing Machines, Embroidery Machines, Overlockers, Dress Forms, Horn Sewing Cabinets.
Are only covered by this guarantee if they were purchased for normal domestic purposes and used in a household environment.

2/ You must let us know
The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.
Where items have arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods.

3/ Faulty or Damaged Goods
Jaycotts will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.

4/ Dislike, or unhappy with your purchase, goods ordered by mistake.
With the exception of items that were delivered and found to be damaged or faulty.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned i.e. Sewing Machines, Overlockers, Cabinets, Software etc, it is advisable that customers should opt for insured shipping, as Jaycotts will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.

5/ Must be unused and in new condition.
With the exception of items that were delivered and found to be damaged or faulty:
Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. Software, Memory Cards, Design CDs must be unopened and any security seals and / or shrink-wrap must be intact.


6/ Refund payments.
Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase.
For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at Jaycotts.

7/ Goods returned incomplete.
Jaycotts will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc that were included in the original order are not missing before being parceled up and returned.

8/ Pack Carefully
Please ensure that you carefully pack any items being returned to us.
As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

Under current EU distance selling regulations, the above returns policy is applicable only to consumers.

Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion.